Privacy Policy

1. Information we collect

We collect the following categories of information:

• Contact and account information: name, email address, phone number, and shipping/billing address.
• Order information: products purchased, order value, subscription details, and order history.
• Payment information: processed by our payment providers. We do not store full card numbers on our servers.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions, collected through cookies and similar technologies.
• Marketing preferences: your consent to receive email and/or SMS communications.

2. How we use your information

• To process, fulfill, and deliver your orders and subscriptions.
• To provide customer support and respond to your inquiries.
• To send marketing communications where you have consented, and to personalize your experience.
• To analyze site performance and improve our products and site.
• To detect, prevent, and address fraud and security issues.
• To comply with legal obligations.

3. Cookies and tracking technologies

We use cookies, pixels, and similar technologies to operate the site, remember your preferences, measure performance, and support advertising. This includes third-party advertising and analytics technologies such as the TikTok Pixel and the Meta (Facebook) Pixel, which help us understand conversions and show you relevant ads. You can manage cookies through your browser settings and opt out of interest-based advertising through the advertising platforms’ own controls and through industry tools such as the Digital Advertising Alliance and Network Advertising Initiative opt-out pages.

4. Service providers and third parties

We share personal information with trusted service providers who process it on our behalf, including:

• Shopify (e-commerce platform and hosting of commerce data and checkout).
• Payment processors (to process payments securely).
• Recharge (subscription management and recurring billing).
• Klaviyo (email and SMS marketing and on-site events).
• Analytics and advertising platforms (including TikTok and Meta).
• Fulfillment and shipping partners (to deliver your orders).

We do not sell your personal information for money. We may share limited identifiers with advertising partners for cross-context behavioral advertising; you can opt out as described below.

5. Email and SMS marketing consent

With your consent, we send marketing emails and text messages about products, offers, and updates. For SMS: by opting in, you consent to receive recurring automated marketing text messages at the number provided; consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can unsubscribe from emails at any time using the link in any email. Opting out of marketing does not affect transactional messages about your orders.

6. Data retention and security

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing.

• California (CCPA/CPRA): you may request access to, deletion of, or correction of your personal information, and may opt out of the “sale” or “sharing” of personal information. We honor the “Do Not Sell or Share My Personal Information” request via the link in our footer or by contacting us.
• EU/EEA/UK (GDPR): where applicable, you have rights to access, rectify, erase, restrict, and object to processing, and to data portability. Our legal bases include consent, contract performance, and legitimate interests.

To exercise any right, contact us at help@biocandy.com. We will not discriminate against you for exercising your rights.

8. Children’s privacy

Our site and products are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

10. Contact us

BioCandy Supplements Inc., 100 Easy St, Unit 1055, Carefree, AZ 85377. Email help@biocandy.com or call 1 (800) 917-7535.