Return / Refund Policy

1. Agreement to this policy

This Return / Refund Policy is part of our Terms of Service and should be read alongside them. It applies to any order you place directly with BioCandy. Our goal is to constantly improve our product and brand experience, and your feedback is vitally important to that process. The statements under the heading “More simply put” are provided as a courtesy for your convenience and are not legally binding.

2. Our 30-day money-back guarantee

Every order is covered by our 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, email us at help@biocandy.com within 30 days of delivery and request a replacement or a refund of the purchase price. The guarantee applies to your first order of a given product; replacement and refund requests for subsequent orders and subscription renewals are honored at our discretion.

3. What to include in your request

To process your request quickly, please include:

• Your order number (from your confirmation email or receipt)
• The email address you used for your purchase
• A brief description of the issue
• For damaged or defective products, one or more photos clearly showing the issue
• Whether you would like a replacement or a refund

Requests missing this information may take longer to process while we follow up with you.

4. Review and approval

Once you submit your request, our team will review it to determine whether a replacement or refund is approved. We aim to review and respond to all requests within 3 to 5 business days, and we will email you with the status of your request. If we need more information, we will contact you promptly.

Replacements or refunds may be approved for reasons including, but not limited to: product defects or damage, a product that does not match its description, unsatisfactory product performance, shipping damage or loss, and other quality concerns. We reserve the right to deny requests that do not meet our policy requirements or that appear fraudulent.

5. You usually do not need to return the product

If your replacement or refund request is approved, we generally do not require you to return the original product. We would rather save you the hassle and reduce unnecessary shipping.

In rare circumstances we may request the return of a product for quality control or investigation purposes. If we do, we will provide a prepaid return shipping label, clear instructions, and confirmation once the return is received. You will not be charged for return shipping when we request a return.

6. Refund processing

Approved refunds are processed within approximately 5 business days of approval. Credit card refunds may take 1 to 2 billing cycles to appear on your statement depending on your financial institution; timing for other payment methods may vary. Refunds are issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.

We will notify you by email when your refund has been processed, including the amount refunded and the expected timeframe for it to appear in your account.

In some cases, we may approve a partial refund, for example if:

• Only part of your order is affected
• A discount or promotional offer affects the refundable amount
• Shipping costs are non-refundable (unless the issue was our error)

7. Replacements

If you request and are approved for a replacement:

• We ship the replacement at no additional charge
• You receive a shipping confirmation email with tracking
• The replacement ships to the same address as your original order unless you request otherwise
• Standard shipping times apply

If the product you ordered is out of stock or discontinued, we will offer a comparable alternative where one is available, or a full refund, and you may choose between them.

8. Exclusions and limitations

This Return / Refund Policy does not apply to:

• Products purchased from third-party retailers or marketplaces rather than directly from BioCandy
• Products used improperly or contrary to product instructions
• Products damaged due to misuse, abuse, or normal wear and tear
• Products purchased through unauthorized resellers
• Gift cards or store credit (unless required by law)
• Items marked “Final Sale” or “Clearance” at the time of purchase, unless defective or as otherwise required by law

We reserve the right to deny replacement or refund requests that appear fraudulent or abusive. Repeated requests without valid cause may result in account suspension or termination.

9. Shipping costs

Original shipping costs (for paid expedited options) are non-refundable unless the issue was our error, such as a wrong item sent or a defective product, or where a refund is required by applicable law. Because we generally do not require returns, you will not incur return shipping costs; if we do request a return, we provide a prepaid label at no cost to you.

10. State-specific rights

If you are a California resident, you may have additional rights under California law. For assistance you may contact the California Department of Consumer Affairs, Complaint Assistance Unit, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, phone (800) 952-5210 or (916) 445-1254. Residents of other states may have additional rights under applicable state consumer protection laws. This policy does not limit any rights you may have under applicable law.

11. Changes to this policy

We reserve the right to modify this Return / Refund Policy at any time. Changes are effective immediately upon posting the updated policy on our website, and we will update the “Last updated” date at the top of this page. Your continued use of our products and services after any modification constitutes your acceptance of the updated policy.

12. Contact us

If you have questions about this policy or need help with a replacement or refund request, email help@biocandy.com or call 1 (800) 917-7535. We strive to respond to all inquiries within 1 to 2 business days.

BioCandy Supplements Inc., 100 Easy St, Unit 1055, Carefree, AZ 85377, United States.