Terms of Service

1. Acceptance of terms

These Terms of Service (the “Terms”) are a binding agreement between you and BioCandy Supplements Inc. (“BioCandy,” “we,” “us”). By accessing the site, creating an account, or placing an order, you accept these Terms and our Privacy Policy. If you do not agree, do not use the site or purchase our products.

2. Eligibility

You must be at least 18 years old to purchase from or use this site. By placing an order, you represent that you are 18 or older and that the information you provide is accurate and complete.

3. Products, pricing, and availability

We sell dietary supplements. We strive to describe our products accurately, but we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current. Prices, promotions, and product availability are subject to change without notice. We may limit or cancel quantities purchased per person or per order. If a product is listed at an incorrect price, we may cancel or refuse any order placed at that price.

4. Orders and payment

All orders are subject to acceptance and availability. By submitting an order, you authorize us (and our payment processor) to charge your chosen payment method for the total amount, including taxes and shipping. We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud or an unauthorized transaction.

5. Subscriptions (Subscribe & Save)

If you enroll in a subscription, you authorize us to charge your payment method on a recurring basis until you cancel. Key terms:

• Billing cadence. Subscriptions renew and ship on the cadence you select at checkout (for example, every 4, 8, or 12 weeks). Your first charge occurs at signup, and each renewal is charged when the next order is processed.
• Pricing. Subscription pricing reflects the Subscribe & Save discount shown at checkout. We may change subscription pricing with advance notice; changes apply to renewals after the notice period.
• Manage, skip, pause, or cancel. You can manage, skip, pause, or cancel your subscription at any time from your account or by contacting us at help@biocandy.com. Changes must be made before an order is processed to apply to that order.
• Cancellation. Cancellation stops future renewals. It does not retroactively refund an order that has already been processed, except as provided in our returns policy below.

6. Shipping and delivery

We ship within the United States. Estimated delivery times are provided at checkout and are estimates, not guarantees. Title and risk of loss pass to you upon our delivery to the carrier. We are not responsible for delays caused by the carrier or events outside our control.

7. Returns and 30-Day Money-Back Guarantee

We stand behind our products with a 30-Day Money-Back Guarantee. If you are not satisfied, contact help@biocandy.com within 30 days of delivery to request a refund of the purchase price. You do not need to return an empty pouch. Refunds are issued to the original payment method. The guarantee applies to your first order of a given product; subsequent orders and subscription renewals may be eligible at our discretion. Shipping charges are non-refundable.

8. Medical and FDA disclaimer

Our products are dietary supplements, not medications. They are not a substitute for professional medical advice. Consult a healthcare professional before use, especially if you are pregnant, nursing, have a medical condition, or take medications. Results vary. See our Medical Disclaimer for details.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

9. Intellectual property

All content on this site, including the BioCandy name, logo, text, graphics, and design, is owned by or licensed to BioCandy and protected by intellectual property laws. You may not use our marks or content without our prior written permission. PrimaVie® is a registered trademark of Natreon Inc. (a Kerry company) and is used under license.

10. User conduct

You agree not to misuse the site, including by attempting to gain unauthorized access, interfering with its operation, scraping, introducing malicious code, or using it for any unlawful purpose.

11. Warranty disclaimer

Except as expressly stated, the site and products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, BioCandy and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold BioCandy harmless from any claims, damages, liabilities, and expenses arising out of your misuse of the site, your violation of these Terms, or your violation of any law or the rights of a third party.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or our products will be resolved through binding arbitration on an individual basis, except that either party may seek relief in small-claims court for qualifying claims. You and BioCandy waive any right to a jury trial or to participate in a class action, to the extent permitted by law.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Your continued use of the site after changes take effect constitutes acceptance of the revised Terms.

16. Contact

BioCandy Supplements Inc., 100 Easy St, Unit 1055, Carefree, AZ 85377. Email help@biocandy.com or call 1 (800) 917-7535.