Shipping Policy

1. Agreement to this policy

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside them. Please review this policy carefully when purchasing our products. It applies to any order you place with us. The statements under the heading “More simply put” are provided as a courtesy for your convenience and are not legally binding.

2. Shipping options and fees

Standard ground shipping is free on every order. Faster options are available at checkout for an additional fee. Current rates:

• Standard Ground: FREE on every order.
• Ridiculously Fast (expedited): $9.90.
• Teleported, Basically (express): $24.90.

The rates and delivery estimates shown at checkout at the time you place your order control if they differ from the above. All times and dates given for delivery are given in good faith but are estimates only. In some cases, a third-party fulfillment partner manages our inventory and ships your products on our behalf. You will receive tracking information by email once your order ships.

3. Where we ship

We currently ship only to United States mailing addresses. We do not offer international shipping at this time. Some U.S. addresses may have restrictions or experience shipping delays.

4. How subscriptions are fulfilled

If you choose a subscription purchase at checkout rather than a one-time purchase, we deliver on the cadence you select (every 4, 8, or 12 weeks). You can adjust the frequency of your deliveries, skip a delivery, pause, or cancel your subscription at any time from your account or by emailing help@biocandy.com.

Orders cannot be canceled or adjusted once they have been released for shipment. You will be notified by email when your order has been released for shipment. If there is an issue with your shipping address, we will email you with the order details and a request for clarification, which may delay the shipment.

5. Questions about returns or refunds?

If you have questions about returns or refunds, please review our Return / Refund Policy.

6. Contact us

If you have any questions about this Shipping Policy, contact us at help@biocandy.com or call 1 (800) 917-7535.

BioCandy Supplements Inc., 100 Easy St, Unit 1055, Carefree, AZ 85377, United States.